General Information
Healthyoume are located in Hong Kong, China, and we happily ship all over the world.

1.SHIPPING DATE:

From MONDAY to FRIDAY(5 Times Per Week)(excluding weekends and holidays)
Large orders may take a little more time to proceed. But, Every orders shipped within 4 working days at most. 

2.SHIPPING METHOD:

there are two shipping options for choosing, Standard shipping & express shipping.

  • Standard shipping: ship by airmail at post office. Low shipping cost, but take longer shipping time . 
  • Express shipping : ship randomly by DHL, UPS, Fedex, TNT, EMS etc.. Higher shipping cost, but get the package soon.


3.DELIVERY TIME: 

We need 1-3 business days to ship your order

Standard shipping: 12-35 working days usually. 

Faster Shipping: 7-17 WORKING days usually.

Express shipping : 3-8 WORKING days usually.

If you don't receive within 35 days, please contact us.

Tracking Website: http://www.17track.net/index_en.shtml   (Standard shipping & Express shipping)


4.PLEASE NOTE: 

All customs duty fees and taxes are the sole responsibility of the buyer.

All items are securely packed with bubble-wrap or hard box.
Orders are not considered "Lost" in transit until the following amount of time has passed:
International: 40 days past shipping date
International ITALY / Brazil / Argentina / Russia : 60 days past shipping date
 

5.Can you show me how you calculate shipping?

Healthyoume offer combine shipping, Please Sign In your Healthyoume.com.com account, put items in your cart, and preview the shipping cost in the checkout process. You can also go back, change the items in your cart, and see how the prices change if you order more or fewer pieces.
 

6.Do you ship to PO Box?

only Standard shipping and EMS can be sent to PO Box address. Other Express shipping method can't be sent to PO Box address..
 

7.How do I save on shipping?

Usually Healthyoume will offer FREE SHIPPING promotion when your order reach specify amount,  you can take more items to reach FREE shipping discount for saving shipping.
 

8.What if the goods arrive damaged?

If something is damaged during transit, please contact us with a photo of the problem item. Or if there has been a mistake on our part, please contact us as well, we will be more than happy to issue a resend, credit note or refund. 
(PS. Express shipping fee is nonrefundable.)
 

9.About the volumetric weight of your shipment

The volumetric weight of a shipment is a calculation that reflects the density of a package. A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the shipment to ascertain which is greater; the higher weight is used to calculate the shipment cost.
 
The volumetric weight is used only for express methods: DHL, UPS and FedEx.
We use The formula to calculate the volumetric weight of your shipment as follows:
lengthcm*widthcm*heightcm/ 5000 = Volumetric Weight
Eg. if your package weigh 20kg, but the package size is: 50cm long, 50cm wide and 50cm high, The volumetric weight is:
50X50X50/5000=25kg
When you select express method, your shipping fee will be calculated by 25kg.